ToyVaultHQ is a markteplace for all collectors and by using this online store to place an online order you are accepting the terms and conditions as stated below.

1. All goods and services supplied by ToyVaultHQ are supplied on the following terms and conditions.  
2. All orders placed (In-Stock or Pre-Order) via our website ( https ://toyvaulthq.com ) are bound by the same terms and conditions.
3. All orders are final once you have placed them across all our websites.
4. Payment must be in full before an order can be finalised and sent. Pre-orders must have either full payment or minimum pre order payment as stated on the web page. 
5. Cancellations of orders and pre-orders can occur only if it hasn’t progressed past the point where it’s paperwork has been sent to be processed and dispatched. We do not offer a change of mind refund and all funds must either be returned to the customer as store credit, or the order can be changed over to another product. Cash refunds will not be given.
6. Alterations/add ons to existing orders can occur only if it hasn’t progressed past the point where it’s paperwork has been sent to the warehouse to be processed and despatched.
7. All product pricing is shown within INDIAN RUPPEE (INR) . (Your local currency can change slightly due to daily changing exchange rates/Paypal rates). During the checkout process, the full amount of your order, in INR is shown as “Grand Total To Be Charged”.
8. ToyVaultHQ reserves the right to cancel any order that uses a discount code that was not given directly to the customer placing the order.
9. ToyVaultHQ reserves the right to cancel and refund any product that is charged incorrectly due to an IT issue effecting it’s actual RRP. (Recommended Retail Price)
10. ToyVaultHQ reserves the right to combine any subsequent Pre-Order/s that occur after the initial in-stock shipment with any other Pre-Orders/Orders shipping to the same customer name and address.
11. As we have thousands of products online sometimes we may inadvertently run out of an item due to damages or inventory discrepancies. In this case we will get in contact with you to offer an alternative, store credit or a refund on the unavailable product. 
12. International customers are responsible for any customs duties, taxes or fees payable on the importation of items into their respective country and these charges are independent of our website, levied by respective governments.  Please check with your local postal services and/or Customs department prior to ordering for further details regarding any costs which may apply.
13. All Retail Packaging images are kept up to date where possible, however designs can change as part of any subsequent release, if this happens we cannot replace any items due to these changes. The item you are purchasing is still accurate to what you ordered, it is just a retail package redesign as per the manufacturer. 
14. All sales on Trading Cards, CCG’s and TCG’s are final and ToyVaultHQ will not refund, exchange or accept returns of these products under any circumstances.
15. All Domestic shipping information can be located within our terms and conditions here.
16. Our Returns Policy can be located within our terms and conditions
17. All information relating to returned orders can be located within our terms and conditions.

Change of Mind

ToyVaultHQ does not offer refunds for change of mind. In the event you would like to return your item for another product or store credit, the customer is liable for any and all shipping costs associated. The item must be returned to ToyVaultHQ in exactly the same condition it was received by the customer.

You must contact ToyVaultHQ to discuss any exchange within 30 days of receiving your item. ToyVaultHQ reserves the right to refuse any return of a product due to change of mind. 

Refunds

All refunds are at the discretion of ToyVaultHQ . Unless your item is deemed defective or is different from what was advertised you will not be entitled to a refund. 

In the event of a refund, you will receive your money in the same manner and currency in which you paid ie. Credit Card, PayPal, Bank Transfer.

• Credit/Debit/UPI (Razorpay)

Refunds to credit card will be made to the exact card that was used to purchase the item. The refund will be made in Indian Rupee (INR) at the current exchange rate. ToyVaultHQ is not liable for any variation in amount refunded due to exchange rates. 

It can take up to 30 days for the refund to show up on the card statement.

In the event of your card expiring or being cancelled, the refund will need to be made through Bank Transfer or Paypal. ToyVaultHQ can not refund money onto a different credit card. 

•  Bank Transfer

If you have paid by Bank Transfer ToyVaultHQ will refund the money via Bank Transfer to your Bank Account. In order to do this you must first provide ToyVaultHQ with your Account Name, IIFSC & Account Number. 

Transfers from financial institutions are not instant, and it may take up to 3 – 5 working days from the time the transfer was made to receive your refund.

Funko Pop! Vinyl Damages Policy

Our company policy on Funko POP Vinyls is as follows:

Funko Pop Vinyls are a mass produced toy line from various factories across the Far East region. Funko have their own Quality Control program to ensure the product they are producing meet with their company standards. As a retailer, we look over the products to ensure they are the correct items and to discard any obviously defective items, which we do, by the dozens, each and every week.

As a mass produced toy line, there are variations in the manufacturing process that do occur. This can include but is not limited to, slight creases or scuff marks on packaging, minor paint variations, stickers included or not included on boxes etc etc. These are all considered “minor variations” in a mass produced product. You should also keep in mind that the packaging of these products are exactly that, a way to get the actual POP vinyl from A to B. They are designed to assist retailers and Funko themselves to promote and sell what is actually inside the box – the collectable toy.

We will not be replacing or refunding products that have “minor variations”. The products are still fit for their intended purpose, which is a fun collectable toy to play with or display and there is nothing further we, as a retailer, can do for customers seeking a pristine product.

These products have passed Funko QC and have been deemed fit for retail markets across the globe by Funko. If you have a particular issue with the quality of Funko’s products, please contact Funko through their website at www.funko.com to provide that feedback.

The rationale behind this policy is that what is considered a “mint” or “pristine” Pop! Vinyl collectable toy or what is deemed an “issue” with a Pop! is a subjective view held by the individual and varies widely from consumer to consumer. We, simply have to draw on our collective knowledge and experience in the industry and cast an objective view on what we consider are products that have a “defect” vs products that have a “minor manufacturing variation”.

For those collectors that are fastidious about pristine boxes, we at all times try our best to get replacement boxes where we can, however we cannot guarantee this.

In the case of damage to a pop that was part of a Funko Subscription Box, we do not have access to any replacement boxes for these exclusive items. As these sealed boxes are pre-packed before arriving here at ToyVaultHQ , we do not have the ability to check the items contained inside for imperfections before shipping them to you. These boxes are covered by this policy, and the damages policies shown on the individual subscription box websites, which state “WE DESIGN OUR PACKAGING TO PROTECT THE COLLECTIBLES INSIDE, AND WE DO NOT SEAL OUR BOXES FOR THIS VERY REASON.  WE ENCOURAGE YOU TO TAKE YOUR POP! FIGURES AND OTHER PRODUCTS OUT OF THE BOXES TO ENJOY THEM!  EVEN IF YOU CHOOSE TO KEEP YOUR FIGURES IN THE BOXES, WE ARE NOT ABLE TO REPLACE PACKAGING.” 

* If a replacement box can be secured we will send it/them with your next order.

**Please note: A minor packaging flaw that doesn’t affect the Pop itself is not considered a defect or damage and is not subject to a return or replacement box. 

Thanks for your continued business at toyvaulthq.com

Returned Orders

In the event that your parcel is returned to our warehouse, which may be the result of an incorrect address entered, an undeliverable address or if the parcel was unclaimed after an attempted delivery, ToyVaultHQ will refund the cost of your order, less shipping, to a gift card.

As the shipping fees necessary to deliver your parcel have already been used in the initial shipment we require the cost of shipping to be paid again in order for a secondary dispatch to your location or corrected address. 

If you would like your package reshipped or a refund to your original payment method, please contact us through the website help desk.

A Couple More Things

Any customer found purposely creating multiple accounts/orders to get around the “one per person” limits will have all duplicated orders cancelled and refunded. If this is done to extreme excess we reserve the right to cancel all orders placed. The cancellation and refunds can take up to two weeks to be finalized so your funds will also be tied up until finalized.

So to be fair to all collectors out there trying to get there hands on these limited products make sure you follow the rules set up. It not only spoils the experience for all collectors, but adds unnecessary work for our Invoice Team and simply slows down the process of getting you your items. 

• Regardless of any frustrations (and no doubt there will be!) please don’t abuse the staff at ToyVaultHQ should you miss out on any products or if anything goes wrong during the event. We are very fortunate that Funko have allowed us access to these Exclusive products and it is not the fault of our staff if people miss out on items or if the website crashes due to unprecedented demand.
• Finally, ToyVaultHQ will not be able to answer all Funko Exclusives enquiries due to the sheer number we are likely to receive. We will be using all of our man-power to ensure the events runs smoothly and to ensure that the orders submitted to us can be shipped as promptly as possible. We appreciate your patience to allow us to work as hard as we can to get these products to you as quickly as we physically can.