Change of Mind
ToyVaultHQ does not offer refunds for change of mind. In the event you would like to return your item for another product or store credit, the customer is liable for any and all shipping costs associated. The item must be returned to ToyVaultHQ in exactly the same condition it was received by the customer.
You must contact ToyVaultHQ to discuss any exchange within 30 days of receiving your item. ToyVaultHQ reserves the right to refuse any return of a product due to change of mind.
All refunds are at the discretion of ToyVaultHQ . Unless your item is deemed defective or is different from what was advertised you will not be entitled to a refund.
In the event of a refund, you will receive your money in the same manner and currency in which you paid ie. Credit Card, PayPal, Bank Transfer.
Refunds to credit card will be made to the exact card that was used to purchase the item. The refund will be made in Indian Rupee (INR) at the current exchange rate. ToyVaultHQ is not liable for any variation in amount refunded due to exchange rates.
It can take up to 30 days for the refund to show up on the card statement.
In the event of your card expiring or being cancelled, the refund will need to be made through Bank Transfer or Paypal. ToyVaultHQ can not refund money onto a different credit card.
If you have paid by Bank Transfer ToyVaultHQ will refund the money via Bank Transfer to your Bank Account. In order to do this you must first provide ToyVaultHQ with your Account Name, IIFSC & Account Number.
Transfers from financial institutions are not instant, and it may take up to 3 – 5 working days from the time the transfer was made to receive your refund.
Our company policy on Funko POP Vinyls is as follows:
Funko Pop Vinyls are a mass produced toy line from various factories across the Far East region. Funko have their own Quality Control program to ensure the product they are producing meet with their company standards. As a retailer, we look over the products to ensure they are the correct items and to discard any obviously defective items, which we do, by the dozens, each and every week.
As a mass produced toy line, there are variations in the manufacturing process that do occur. This can include but is not limited to, slight creases or scuff marks on packaging, minor paint variations, stickers included or not included on boxes etc etc. These are all considered “minor variations” in a mass produced product. You should also keep in mind that the packaging of these products are exactly that, a way to get the actual POP vinyl from A to B. They are designed to assist retailers and Funko themselves to promote and sell what is actually inside the box – the collectable toy.
We will not be replacing or refunding products that have “minor variations”. The products are still fit for their intended purpose, which is a fun collectable toy to play with or display and there is nothing further we, as a retailer, can do for customers seeking a pristine product.
These products have passed Funko QC and have been deemed fit for retail markets across the globe by Funko. If you have a particular issue with the quality of Funko’s products, please contact Funko through their website at www.funko.com to provide that feedback.
The rationale behind this policy is that what is considered a “mint” or “pristine” Pop! Vinyl collectable toy or what is deemed an “issue” with a Pop! is a subjective view held by the individual and varies widely from consumer to consumer. We, simply have to draw on our collective knowledge and experience in the industry and cast an objective view on what we consider are products that have a “defect” vs products that have a “minor manufacturing variation”.
For those collectors that are fastidious about pristine boxes, we at all times try our best to get replacement boxes where we can, however we cannot guarantee this.
In the case of damage to a pop that was part of a Funko Subscription Box, we do not have access to any replacement boxes for these exclusive items. As these sealed boxes are pre-packed before arriving here at ToyVaultHQ , we do not have the ability to check the items contained inside for imperfections before shipping them to you. These boxes are covered by this policy, and the damages policies shown on the individual subscription box websites, which state “WE DESIGN OUR PACKAGING TO PROTECT THE COLLECTIBLES INSIDE, AND WE DO NOT SEAL OUR BOXES FOR THIS VERY REASON. WE ENCOURAGE YOU TO TAKE YOUR POP! FIGURES AND OTHER PRODUCTS OUT OF THE BOXES TO ENJOY THEM! EVEN IF YOU CHOOSE TO KEEP YOUR FIGURES IN THE BOXES, WE ARE NOT ABLE TO REPLACE PACKAGING.”
* If a replacement box can be secured we will send it/them with your next order.
**Please note: A minor packaging flaw that doesn’t affect the Pop itself is not considered a defect or damage and is not subject to a return or replacement box.
Thanks for your continued business at toyvaulthq.com
In the event that your parcel is returned to our warehouse, which may be the result of an incorrect address entered, an undeliverable address or if the parcel was unclaimed after an attempted delivery, ToyVaultHQ will refund the cost of your order, less shipping, to a gift card.
As the shipping fees necessary to deliver your parcel have already been used in the initial shipment we require the cost of shipping to be paid again in order for a secondary dispatch to your location or corrected address.
If you would like your package reshipped or a refund to your original payment method, please contact us through the website help desk.
Any customer found purposely creating multiple accounts/orders to get around the “one per person” limits will have all duplicated orders cancelled and refunded. If this is done to extreme excess we reserve the right to cancel all orders placed. The cancellation and refunds can take up to two weeks to be finalized so your funds will also be tied up until finalized.
So to be fair to all collectors out there trying to get there hands on these limited products make sure you follow the rules set up. It not only spoils the experience for all collectors, but adds unnecessary work for our Invoice Team and simply slows down the process of getting you your items.